TERMS & CONDITIONS

Minimum orders

• Orders including specially designed custom items -- We review all these orders individually. A minimum value may apply.

Payment

• New accounts or those inactive for more than 12 months put pay for their order in advance by credit card (we accept Visa, Mastercard and American Express).
• Custom and printed orders are subject to a deposit of 50%.
• Payment by cheque are subject to the receipt of an application and a credit check.
• Product samples - prototypes: The cost of prototypes and samples is determined at the time of project development. The payment must be made by **prepaid credit card** or business check. Prototypes and customized products include all products that are not shown as standard in our catalog or website, of the custom pieces or parts that are to be modified in any way.

All orders must be confirmed by fax or email.

If you do not receive an order confirmation within 48 hours, please contact the sales office to confirm that the order has been received.

Considering the possible transmission errors, we can not be held liable for orders sent by email or fax not being received by the Sales Department.

Order Approval

To ensure the accuracy of orders and / or prints, we require a signed copy of our order confirmation and electronic evidence if applicable. We are not responsible for errors found after receipt of a signed confirmation.

Changes made to the initial purchase order must be made in written form and / or via a revised purchase order.